Frequently Asked Questions (FAQs) - Oakland East Bay Symphony

<BODY BGCOLOR="#FFFFFF" BACKGROUND="../images/backgrounds/p12c04.gif"> <TABLE CELLSPACING="0" CELLPADDING="6" WIDTH="528" STYLE="border-collapse: collapse" BGCOLOR="#FFFFDD"> <TR> <TD WIDTH="534" VALIGN="top" STYLE="width:400.5pt;padding:0in 5.4pt 0in 5.4pt"> <BLOCKQUOTE> <P CLASS="MsoNormal" ALIGN="LEFT"><SPAN STYLE="font-size:10.0pt;font-family:Arial"><FONT SIZE="+1"><FONT SIZE="-1"><B></B></FONT></FONT> </SPAN></P></BLOCKQUOTE> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:12.0pt; font-family:Arial"><B><BR></B><FONT><B>FREQUENTLY ASKED QUESTIONS</B></FONT><B><BR><BR>How can I purchase tickets to OEBS? </B></SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">You can buy tickets to our concerts in several ways.</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">Online:</SPAN></B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> On our web site, click on either Subscription Orders on the left side column, or select the "Tickets" pull down menu at the top of the page, or the Buy Tickets button on individual concert pages to order via secure server. There is a $7 handling fee for subscription orders. Ticketmaster service charges apply to single tickets to individual concerts.</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">In Person:</SPAN></B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> At the Paramount Box Office (</SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial">21<SUP>st</SUP> Street</SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial"> at Broadway, downtown </SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial">Oakland</SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial">) with no service charge on single ticket orders. Cash or credit card only (no checks). </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">By Phone:</SPAN></B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> Through Ticketmaster at 510-625-8497 or 415-421-8497 for single tickets and through the Symphony Office at 510-444-0801 for subscriptions.</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">When is the </SPAN></B><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">Paramount</SPAN></B><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> Box Office open?</SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">The box office is open Tuesday-Friday, noon-5:30m and Saturday, noon-5pm. It is closed on Sunday and Monday.<BR><BR>The box office will commence <B>Summer Hours</B> beginning July 1 to September 5, 2006: Open: Tuesday to Friday from 12:00 noon to 5:30 pm. Closed: Saturdays, Sundays, Mondays. </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">How do I get my tickets if I ordered them by phone or online?</SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">If you ordered your tickets more than 10 days prior to the performance, they will be mailed to you. <SPAN STYLE="color:black">All ticket orders received less than 10 days prior to the performance will be held at Will Call, </SPAN></SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial; color:black">21<SUP>st</SUP> Street</SPAN><SPAN STYLE="font-size:10.0pt; font-family:Arial;color:black"> entrance to the theatre. Will Call opens two hour prior to curtain for all performances. Will call for Ticketmaster orders will not be available until that time.</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial;color:black"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial;color:black">When picking up tickets at Will Call, be sure to bring the credit card you used to purchase the tickets and photo ID. <BR><BR><B>Are there student rush tickets available for the concerts?</B> <BR><BR>Yes, there are student rush tickets available for the November through May concerts, <I>excluding</I> the Annual SingAlong Messiah concert in December. There are limited tickets available for sale and only in the $15 and $20 sections (Orchestra Rear and Balcony Rear). Tickets are sold at 50% off to students with valid Student ID. There is a limit of 2 tickets per student. The tickets are sold the day of concert, only at the Paramount Box Office. </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">Where is the Paramount Theatre located, and how do I get there? </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">The Paramount Theatre is located at 2025 Broadway between 20<SUP>th</SUP> and 21<SUP>st</SUP> Streets in downtown </SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial">Oakland</SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial">. </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">By Car:</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" ALIGN="center" STYLE="margin-left:.3in;text-align:center"><B><SPAN STYLE="font-family:Arial;color:#003300">THE PARAMOUNT THEATRE IN DOWNTOWN </SPAN></B><B><SPAN STYLE="font-family:Arial;color:#003300">OAKLAND</SPAN></B><B><SPAN STYLE="font-family:Arial;color:#003300"><BR> (Click on map for more options)</SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"> </P> <DIV ALIGN="center"> <TABLE CLASS="MsoNormalTable" BORDER="1" CELLSPACING="0" CELLPADDING="0" STYLE="border:outset #00C333 2.25pt"> <TR> <TD STYLE="border:inset #00C333 1.0pt;background:black;padding:0in 0in 0in 0in"> <P CLASS="MsoNormal" ALIGN="center" STYLE="margin-left:.3in;text-align:center"><A NAME="drive"><B><SPAN STYLE="font-size:10.0pt;font-family:Arial">Driving Directions to the </SPAN></B></A><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">Paramount</SPAN></B><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> from <I>anywhere</I>:</SPAN></B><B> </B></P> </TD> </TR> <TR> <TD STYLE="border:inset #00C333 1.0pt;padding:0in 0in 0in 0in"> <P CLASS="MsoNormal" ALIGN="center" STYLE="margin-left:.3in;text-align:center"><B><A HREF="http://www.mapquest.com/maps/map.adp?city=oakland&state=CA&address=2025+Broadway&zip=94612&country=us&level=4"><SPAN STYLE="color:#00BC33;text-decoration:none"><IMG BORDER="0" WIDTH="356" HEIGHT="249" SRC="FAQs1_files/image001.gif"></SPAN></A></B></P> </TD> </TR> </TABLE> </DIV> <P CLASS="MsoNormal" ALIGN="center" STYLE="margin-top:0in;margin-right:0in; margin-bottom:12.0pt;margin-left:.3in;text-align:center"><SPAN STYLE="font-size:13.5pt;font-family:Arial;color:#003300">Click on the map for more options or<BR> <A HREF="http://mapquest.digitalcity.com/sanfrancisco/entertainment/venuemap.adp?vid=32834"><B>click here</B></A><BR> to get driving directions to the </SPAN><SPAN STYLE="font-size:13.5pt; font-family:Arial;color:#003300">Paramount</SPAN><SPAN STYLE="font-size: 13.5pt;font-family:Arial;color:#003300"> from any address.</SPAN> </P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">By Public Transit:</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">BART: The </SPAN><SPAN STYLE="font-size:10.0pt;font-family: Arial">19<SUP>th</SUP> Street</SPAN><SPAN STYLE="font-size:10.0pt; font-family:Arial">, </SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial">Oakland</SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial"> station is just steps from the Paramount Theatre.</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">AC Transit: Buses on the #51 and other lines stop across the street. For details call  <SPAN STYLE="color:black">AC Transit at 510-839-2882 (24 hour recorded information) or visit <U>www.actransit.org.</U></SPAN></SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">Where can I park?</SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial;color:black">In addition to its own outdoor parking lot adjacent to the theatre, the </SPAN><SPAN STYLE="font-size:10.0pt;font-family: Arial;color:black">Paramount</SPAN><SPAN STYLE="font-size:10.0pt; font-family:Arial;color:black"> is surrounded by three major parking facilities.</SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial;color:yellow"> </SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial;color:black">(Click </SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial;color:green">here for map</SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial;color:black"> - "P" indicates parking facilities.) </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial;color:black"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial;color:black">Patrice: heres the link for the map: http://www.paramounttheatre.com/graphics/parking.gif</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">Are there restaurants near the </SPAN></B><B><SPAN STYLE="font-size:10.0pt;font-family:Arial">Paramount</SPAN></B><B><SPAN STYLE="font-size:10.0pt;font-family:Arial"> where I can eat dinner before the concert?</SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">Good question! We wish there were more places to eat within walking distance of the </SPAN><SPAN STYLE="font-size:10.0pt; font-family:Arial">Paramount</SPAN><SPAN STYLE="font-size:10.0pt; font-family:Arial">, but we can recommend the following:</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">Lukas Taproom & Lounge</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">2221 Broadway (corner of Grand)</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">Oakland</SPAN><SPAN STYLE="font-size:10.0pt;font-family: Arial"> 94612</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">510-451-4677</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">Z Café & Bar</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">2735 Broadway (7 blocks from the </SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial">Paramount</SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial">)</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">Oakland</SPAN><SPAN STYLE="font-size:10.0pt;font-family: Arial"> 94612</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial;color:black">510-663-2905</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial;color:black"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">Pho 84 (Vietnamese)</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial;color:black">354 17th St.</SPAN><SPAN STYLE="font-size: 10.0pt;font-family:Arial;color:black"> (between Webster & Harrison)</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial;color:black">Oakland</SPAN><SPAN STYLE="font-size:10.0pt; font-family:Arial;color:black"> 94612 </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial;color:black">510-832-1338</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">What time do the concerts start and end? </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">Oakland East Bay Symphony concerts start at </SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial">8pm</SPAN><SPAN STYLE="font-size:10.0pt; font-family:Arial"> (unless otherwise noted) and generally end by </SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial">10:15pm</SPAN><SPAN STYLE="font-size: 10.0pt;font-family:Arial">. There are free pre-concert talks before the subscription concerts (not before the SingAlong Messiah) that begin at </SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial">7pm.</SPAN><SPAN STYLE="font-size:10.0pt; font-family:Arial"> Plan to arrive in time to find parking and, if applicable, pick up your tickets at Will Call. </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">Ive misplaced my tickets for the next concert. What should I do?</SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">Tickets are valuable items and we recommend that you keep them in a secure place and check to be sure you have them a few days prior to the concert.  When you locate your tickets, double-check the date and make sure you are bringing the correct tickets to the concert to avoid delays and replacement fees. Lost or misplaced tickets can be replaced only under the conditions set by Paramount Theatre management and only to the Subscriber (ticket account holder of record).  This policy is for the protection of OEBS Subscribers and will be strictly enforced.   </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><I><SPAN STYLE="font-size: 10.0pt;font-family:Arial"> </SPAN></I></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">If you have lost your tickets, call the Symphony at 510-444-0801 to report the tickets missing. If you do this <B>at least 24 hours in advance,</B> replacement tickets will be issued to the Subscriber without charge. If you report lost tickets less than 24 hours in advance, a $5.00/per ticket replacement fee will apply. Your replacement tickets will be available at Will Call the night of the performance after </SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial">6:00 pm</SPAN><SPAN STYLE="font-size: 10.0pt;font-family:Arial">. </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">If you find your tickets after you have reported them lost, they will no longer be valid, so do not try to enter the theatre with them. Instead, claim your replacement tickets at Will Call; only these tickets will be valid for entry to the theatre.</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">Replacement tickets, once issued, will not be replaced if lost.  Replacement tickets may not be exchanged or donated.</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">I found out I cant make one of the concerts and want to exchange my tickets from one concert date to another. Can I do that?</SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">Yes, if you are a subscriber you can! Only subscribers have exchange privileges. If you are a subscriber and wish to exchange your tickets from one concert date to another, bring the tickets you wish to exchange in person to the box office during regular business hours and exchange them for a different concert in the same season for a $5/per ticket processing fee. All ticket exchanges are subject to availability and may be exchanged for future OEBS concerts in the same season at the same price level or higher.  Ticket exchanges into a higher price level will be charged the difference.  Ticket exchanges to a lower price level are permitted only if there are only lower price level tickets available.  The difference will be considered a donation to OEBS.</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">I cant use my tickets for the next concert. What should I do?</SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">If you cannot attend an OEBS performance, you can donate your tickets either in person at the Paramount Theatre Box Office or by fax (510-628-0747) by </SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial">5pm</SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial"> the day of the concert. Tickets donated by fax MUST be torn in half before being photocopied.  Ticket donations by phone are not permitted.  Replacement tickets may not be donated.   </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">All ticket sales are final; refunds are not given (except if an event is cancelled). If you donate your tickets, the total ticket value is tax-deductible to the extent permitted by law.  By donating your tickets, you give another music lover the opportunity to hear a concert they might not otherwise be able to attend. You also help OEBS play to fuller houses.</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoBodyText" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">Can I leave tickets for a friend at Will Call the night of the concert?</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">In an effort to improve guest experience and expedite transactions at Will Call, the Paramount Theatre no longer accepts Will Call Ticket Drop-Off. But Subscribers desiring to drop off tickets may do so at the OEBS VIP Table located in the Paramount Theatre Box Office Lobby beginning at </SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial">6:30 pm</SPAN><SPAN STYLE="font-size:10.0pt;font-family:Arial"> night of the performance. Subscribers desiring to drop off tickets will be asked to complete a ticket envelope with the first and last name of the person who is to receive the tickets. </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">What if I need wheelchair seating?</SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">The Paramount Theatre Ticket Office staff is trained to assist you in acquiring seating that best meets your individual needs. To talk to ticket office staff about accessible seats, call (510) 893-2300 ext. 815. There are wheelchair accessible locations, as well as transfer seats with removable armrests for those who would like to transfer out of their wheelchair. These seats are located in the Orchestra and Orchestra Rear sections on the main floor. The Paramount Theatre does not provide wheelchairs. There is no elevator in the Paramount Theatre. </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">What should I wear to an OEBS concert?</SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">You can wear just about anything that makes you feel comfortable. Most people will be wearing business clothes or slightly dressy casual clothes, but you'll see some people in polo shirts and khakis, some in fancy dresses, and just about everything in between. Some people enjoy dressing up for the Symphony, especially for Opening Night, so feel free to do that if you like!</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">Can I take pictures at the concert?</SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">Cameras, video recorders and tape recorders are not permitted in the Paramount Theatre (except by the occasional authorized photographer). At no time may flash photography be used in the theatre. </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial">Can I bring my kids?</SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><B><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">That depends partly on the age and attention span of your children, and the nature of the program. Young children are more likely to enjoy the SingAlong Messiah, for example, than a concert featuring Shostakovich or Wagner. Children under 3 will not be admitted to the theatre for performances. Each person entering the theatre, regardless of age, must have a ticket. </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial">In general, we have observed that most children under the age of about 7 find it challenging to sit through a 2-hour concert in the evening. Many teenagers, however, enjoy coming to our concerts, as do some younger children who play instruments themselves. If you do bring a child, make sure that concert etiquette is part of the experience. Children love learning new things and will grow up to be better audience members if they are educated about what is expected at a live performance.</SPAN></P> <P CLASS="MsoNormal" STYLE="margin-left:.3in"><SPAN STYLE="font-size:10.0pt; font-family:Arial"> </SPAN></P> <P CLASS="MsoNormal"><B><SPAN STYLE="font-size:10.0pt;font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal"><B><SPAN STYLE="font-size:10.0pt;font-family:Arial"> </SPAN></B></P> <P CLASS="MsoNormal"><B><SPAN STYLE="font-size:10.0pt;font-family:Arial"> </SPAN></B></P> <H1><I><SPAN STYLE="font-size:10.0pt;font-family:Arial;text-decoration:none"> </SPAN></I></H1> </TD> </TR> </TABLE> </BODY>