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On-line: In Person: By Phone: When is the Paramount Box Office open? How do I get my tickets if I ordered them by phone or on-line? If you ordered your tickets more than 10 days prior to the performance, they will be mailed to you. All ticket orders received less than 10 days prior to the performance will be held at Will Call, 21st Street entrance to the theatre. Will Call opens two hour prior to curtain for all performances. Will call for Ticketmaster orders will not be available until that time. When picking up tickets at Will Call, be sure
to bring the credit card you used to purchase the tickets and photo ID.
I’ve misplaced my tickets for the next concert. What should I do? Lost or misplaced tickets can be replaced only under the conditions set by the Paramount Theatre management. Subscribers: Lost or misplaced tickets should be reported to the OEBS office at 510-444-0801. Replacement tickets will be issued at No Charge. Replacement tickets will be available at Will Call the night of the performance after 6:00pm. Single Ticket Buyers: If the tickets were purchase through Ticketmaster using a credit card, please call Ticketmaster Customer Service at 510-625-8497 or 415-421-8497. If the tickets were bought through the OEBS office or the Paramount Theatre Box Office, please go to the Box Office. Replacement tickets, once issued, will not be replaced. Replacement tickets may not be exchanged or donated. I found out I can’t make one of the concerts and want to exchange my tickets from one concert date to another. Can I do that? Yes, if you are a subscriber you can! Only subscribers
have exchange privileges. If you are a subscriber and wish to exchange your
tickets from one concert date to another, bring the tickets you wish to
exchange in person to the box office during regular business hours and exchange
them for a different concert in the same season for No Charge.
I can’t use my tickets for the next concert. What should I do? If you cannot attend an OEBS performance, you can donate your tickets either in person at the Paramount Theatre Box Office or by fax (510-628-0747) by 5pm the day of the concert. Tickets donated by fax MUST be torn in half before being photocopied. Ticket donations by phone are not permitted. Replacement tickets may not be donated. All ticket sales are final; refunds are not given (except if an event is cancelled). If you donate your tickets, the total ticket value is tax-deductible to the extent permitted by law. By donating your tickets, you give another music lover the opportunity to hear a concert they might not otherwise be able to attend. You also help OEBS play to fuller houses. Can I leave tickets for a friend at Will Call the night of the concert? In an effort to improve guest experience and expedite transactions at Will Call, the Paramount Theatre no longer accepts Will Call Ticket Drop-Off. But Subscribers desiring to drop off tickets may do so at the OEBS VIP Table located in the Paramount Theatre Box Office Lobby beginning at 6:30 pm night of the performance. Subscribers desiring to drop off tickets will be asked to complete a ticket envelope with the first and last name of the person who is to receive the tickets. Where is the Paramount Theatre located, and how do I get there? The Paramount Theatre is located at 2025 Broadway between 20th and 21st Streets in downtown Oakland. By Car: THE PARAMOUNT THEATRE IN DOWNTOWN
OAKLAND
Click on the map for more options or
click here to get driving directions to
the PARAMOUNT from any address. By Public Transit: BART: The 19th Street, Oakland station is just steps from the Paramount Theatre. AC Transit: Buses on the #51 and other lines stop across the street. For details call AC Transit at 510-839-2882 (24 hour recorded information) or visit www.actransit.org. Where can I park? In addition to its own outdoor parking lot adjacent to the theatre, the Paramount is surrounded by three major parking facilities. The covered lot with an attendant on 21st street costs $10 for the evening of an event. (Click here for map - "P" indicates parking facilities.) Are there restaurants near the Paramount where I can eat dinner before the concert? Good question! We wish there were more places to eat within walking distance of the Paramount, but we can recommend the following: Cafe Madrid Z Café & Bar Pho 84 (Vietnamese) What time do the concerts start and end? Oakland East Bay Symphony concerts start at 8pm (unless otherwise noted) and generally end by 10:15pm. There are free pre-concert talks before the subscription concerts that begin at 7pm. Plan to arrive in time to find parking and, if applicable, pick up your tickets at Will Call. What if I need wheelchair seating? The Paramount Theatre Ticket Office staff is trained to assist you in acquiring seating that best meets your individual needs. To talk to ticket office staff about accessible seats, call (510) 893-2300 ext. 815. There are wheelchair accessible locations, as well as transfer seats with removable armrests for those who would like to transfer out of their wheelchair. These seats are located in the Orchestra and Orchestra Rear sections on the main floor. The Paramount Theatre does not provide wheelchairs. There is no elevator in the Paramount Theatre. What should I wear to an OEBS concert? You can wear just about anything that makes you feel comfortable. Most people will be wearing business clothes or slightly dressy casual clothes, but you'll see some people in polo shirts and khakis, some in fancy dresses, and just about everything in between. Some people enjoy dressing up for the Symphony, especially for Opening Night, so feel free to do that if you like! Can I take pictures at the concert? Cameras, video recorders and tape recorders are not permitted in the Paramount Theatre (except by the occasional authorized photographer). At no time may flash photography be used in the theatre. Can I bring my kids? That depends partly on the age and attention span of your children, and the nature of the program. Children under 3 will not be admitted to the theatre for performances. Each person entering the theatre, regardless of age, must have a ticket. In general, we have observed that most children under the age of about 7 find it challenging to sit through a two-hour concert in the evening. Many teenagers, however, enjoy coming to our concerts, as do some younger children who play instruments themselves. If you do bring a child, make sure that concert etiquette is part of the experience. Children love learning new things and will grow up to be better audience members if they are educated about what is expected at a live performance. |
