F A Q s
How can I purchase tickets to OEBS?
You can purchase both subscriptions and single
tickets to OEBS concerts on our web site. We're pleased to announce that we
have a new online ticketing system that will make it faster, easier and more
affordable to order tickets to our individual concerts online.
subscriptions: Click on "Subscription Orders" in the column on the left side to
order via our secure server. There is a $12 handling fee for subscription
For single tickets: Select the "Tickets" pull-down menu at the
top of the page, or the "Buy Tickets" button on individual concert pages.
(These buttons become visible when single tickets are on sale.) You'll be able
to select your own seats. There is a $3 per ticket service charge on tickets up
to $30 and a $4 per ticket service charge on tickets $30 and over for orders
placed through our new online ticketing system.
A limited number of
tickets to our concerts are also available online through Ticketmaster.
Ticketmaster service charges apply to tickets purchased in this
By Phone: Subscriptions and single tickets can be purchased
by calling the Symphony office at 510-444-0801 (Monday-Friday, 9am-5pm).
In Person: A limited
number of tickets to our concerts are available for sale at the Paramount Box
Office (21st Street at Broadway, downtown Oakland). $10 service charge on
subscription orders; no service charge on single ticket purchases at the
window. Cash or credit card only; checks are not accepted.
When is the Paramount Box Office open?
Tues.-Fri: 11:00am-5:30pm - Sat: 11:00am-3:00pm. Closed Sunday
Office opens 2 hours prior to event.
For Box Office Summer Hours,
please check: www.paramounttheatre.com.
How do I get my tickets if I ordered
them by phone or on-line?
If you ordered your tickets online through the
Symphony's website, you'll have the option of printing your tickets at home;
having your tickets mailed to you (for an additional $1) if you ordered more
than a week prior to the performance; or picking them up at the Symphony table
(21st Street entrance to the theatre) the night of the concert. Tickets will be
available at the Symphony table two hours prior to curtain for all
If you ordered your tickets by phone through the Symphony
office, you can have your tickets mailed to you (time permitting; additional $1
charge applies), or you can pick them up at the Symphony table the night of the
If you ordered your tickets online or by phone through
Ticketmaster more than 10 days prior to the performance, they will be mailed to
you. Ticket orders placed through Ticketmaster fewer than 10 days prior to the
performance will be held at Will Call, 21st Street entrance to the theatre.
Will Call opens two hours prior to curtain for all performances. Will call for
Ticketmaster orders will not be available until that time.
up tickets at either the Symphony table or Will Call, be sure to bring the
credit card you used to purchase the tickets and photo ID.
student discount tickets available for the concerts?
limited number of student discount tickets are available for most OEBS concerts
approximately 2 weeks prior to the performance. Student discount tickets can be
purchased online through the Symphony for $10 (plus service charge), or in
person at the Paramount Box Office starting 2 hours prior to curtain. Check our
web site for updates on ticket availability.
Student discount tickets
ordered in advance must be picked up at the Symphony table the night of the
concert. Be sure to bring a valid student ID and the credit card used to
purchase the tickets.
What should I do if I'm
interested in bringing a group to a concert? Do groups get special discounts or seating arrangements?
Groups of 10 or more get 20% off the regular ticket price,
as well as assistance with seating. If you're interested in purchasing tickets
for a group, contact our Group Sales Coordinator via email (email@example.com) or phone (510-836-1981)
for help with your order.
I've misplaced my tickets for the
next concert. What should I
Subscribers: Lost or misplaced tickets should be
reported to the OEBS office at 510-444-0801. Replacement tickets will be issued
at No Charge as a benefit of subscribing. Replacement tickets will be
available at the Paramount Box Office Will Call the night of the performance
Single Ticket Buyers: If the tickets were bought
online or by phone through OEBS, please call 510-444-0801 for assistance.
If the tickets were purchased through Ticketmaster using a credit card,
call Ticketmaster Customer Service at 1-800-653-8000.
If the tickets
were purchased in person at the Paramount Theatre Box Office, please call the
Box Office directly at 510-465-6400. Tickets purchased with cash cannot be
Replacement tickets, once issued, will not be replaced.
Replacement tickets may not be exchanged or donated.
I can't use my tickets for one of
the concerts. What should I do?
Subscribers: If you are a subscriber, you can
exchange your tickets from one concert date to another. Bring the tickets you
wish to exchange in person to the Paramount Box Office during regular business
hours starting Wednesday, September 25, and exchange them for a different
subscription concert in the same season at no charge. Only subscribers
have exchange privileges.
All ticket exchanges are subject to
availability and may be exchanged for future OEBS concerts in the same season
at the same price level or higher. Ticket exchanges into a higher price level
will be charged the price difference. Ticket exchanges to a lower price level
are permitted if only lower price level tickets remain available. The price
difference will be considered a donation to OEBS.
Subscribers can also
donate tickets back to the Symphony in advance as a tax-deductible
contribution. The total ticket value is tax-deductible to the extent permitted
by law. By donating your tickets, you give another music lover the opportunity
to hear a concert they might not otherwise be able to attend. Please mail your
tickets to the Symphony office (2201 Broadway, Ste. 300, Oakland 94612) or tear
your tickets in half, make a copy, and fax that to 510-444-0863. Tickets
donated by fax MUST be torn in half before being photocopied. We must receive
the tickets or fax by noon the day of the concert. Ticket donations by phone
are not permitted.
Single Ticket Buyers: If you purchased single
tickets online through the Symphony's website or by phone through the Symphony
and cannot use them, you can donate them back to the Symphony in advance as a
tax-deductible contribution. The total ticket value is tax-deductible to the
extent permitted by law. By donating your tickets, you give another music lover
the opportunity to hear a concert they might not otherwise be able to attend.
Please mail your tickets to the Symphony office (2201 Broadway, Ste. 300,
Oakland 94612) or tear your tickets in half, make a copy, and fax that to
510-444-0863. Tickets donated by fax MUST be torn in half before being
photocopied. We must receive the tickets or fax by noon the day of the concert.
Ticket donations by phone are not permitted.
Single tickets purchased
through Ticketmaster or the Paramount Box Office cannot be donated as a
All ticket sales are final; refunds are
not given (except if an event is cancelled).
Can I leave tickets for a friend
at Will Call the night of the concert?
The Paramount Theatre does not accept Will Call Ticket
Drop-Off. But patrons desiring to drop off tickets may do so at the Symphony
Table located in the Paramount Theatre Box Office Lobby beginning at 6:30pm
night of the performance.
Where is the Paramount Theatre
located, and how do I get there?
The Paramount Theatre is located at 2025 Broadway between
20th and 21st Streets in downtown Oakland.
By Car: Driving Directions
THE PARAMOUNT THEATRE IN DOWNTOWN
Where can I park?
In addition to an outdoor parking lot adjacent to the theatre,
the Paramount is surrounded by three major parking facilities.
Click to view parking near the Paramount Theatre
By Public Transit:
BART: The 19th Street, Oakland station is just steps from the
AC Transit: Buses on the #51 and other lines stop across
the street. For details call AC Transit at
510-839-2882 (24 hour recorded information) or visit
Assistive Listening Headsets
are now available at the Paramount Theatre
ASSISTIVE LISTENING DEVICES (ALDs) Assistive listening devices
(ALDs) amplify and clarify sound by cutting down or eliminating ambient noise.
An Infrared assistive listening system is installed in the theatre and headsets
may be used at any seat. Headsets with induction neckloops are available for
patrons who use hearing aids and cochlear implants with a "T" switch. Ask your
audiologist whether your hearing aid or cochlear implant has a "T" switch
(telecoil) and how to use it with an assistive listening headset. Headsets are
distributed free-of-charge on a first-come, first-served basis from the Coat
Check, located on the Main Floor, just outside Aisle #1 auditorium doors.
Are there restaurants near the Paramount where I can eat dinner before the
Yes, there are now many excellent restaurants
within walking distance of the theatre, in Oakland's "Uptown" district. Some of
these restaurants offer special deals or discounts when you present your
Symphony ticket on concert day. Please visit our
Restaurant Partners page for details and directions.
Is downtown Oakland
The reality is that downtown Oakland is very
much like San Francisco now, with people going to restaurants, clubs, theatres,
etc. Patrons can find secure parking adjacent to the theatre, and those
arriving by BART can take the train to within 1/2 block of the theatre at the
19th St. station. The theatre provides security personnel at the
What time do the concerts start and
Oakland East Bay Symphony concerts start at 8:00pm
(unless otherwise noted, such as the Holiday Concert) and generally end by
10:15pm. There are free pre-concert talks before the subscription concerts that
begin at 7:00pm. Plan to arrive in time to find parking and, if applicable, to
pick up your tickets at the theatre.
What if I need wheelchair
The Paramount Theatre Ticket Office staff is trained to
assist you in acquiring seating that best meets your individual needs. To talk
to ticket office staff about accessible seats, call 510-465-6400. There
are wheelchair accessible locations, as well as transfer seats with removable
armrests for those who would like to transfer out of their wheelchair. These
seats are located in the Orchestra and Orchestra Rear sections on the main
floor. The Paramount Theatre does not provide wheelchairs. There is no elevator
in the Paramount Theatre. Wheelchair seats are also available for purchase
What should I wear to an OEBS
You can wear just about anything that makes you feel
comfortable. Most people will be wearing business clothes or slightly dressy
casual clothes, but you'll see some people in polo shirts and khakis, some in
fancy dresses, and just about everything in between. Some people enjoy dressing
up for the Symphony, especially for Opening Night, so feel free to do that if
Can I take pictures at the
Due to copyright issues and as a courtesy to the musicians
and other patrons, cameras, video cameras and tape recorders are not permitted
in the auditorium.
Can I bring my
That depends partly on the age and attention span of your
children, and the nature of the program. Children under 3 will not be admitted
to the theatre for subscription concerts; there is a "No Babes in Arms" policy
for the Holiday Concert. Each person entering the theatre, regardless of age,
must have a ticket.
In general, we have observed that most children under the
age of about 7 find it challenging to sit through a two-hour concert in the
evening. Many teenagers, however, enjoy coming to our concerts, as do some
younger children who play instruments themselves. If you do bring a child, make
sure that concert etiquette is part of the experience. Children love learning
new things and will grow up to be better audience members if they are educated
about what is expected at a live performance.